Shipping policy
Shipping Policy
Effective Date: 27 October 2026
At MILITIA, we are committed to delivering your orders safely and efficiently. This Shipping Policy explains how orders placed through https://militiazone.in are processed, shipped, and delivered.
1. Shipping Coverage
MILITIA currently offers shipping within India, subject to service availability at the customer's delivery address.
If delivery is unavailable to a particular PIN code or location, our team may contact the customer to discuss available options.
International shipping, if offered in the future, will be subject to separate terms and applicable regulations.
2. Order Processing Time
Orders are processed after successful order placement and payment confirmation, where applicable.
Orders are generally processed within 1–3 business days, excluding Sundays and public holidays, unless otherwise stated on the website or communicated to the customer.
Orders may require additional processing time during holidays, promotional sales, periods of high demand, or when products require additional preparation.
For customized or made-to-order products, processing times may vary and will be communicated where applicable.
3. Shipping and Delivery Time
After dispatch, delivery typically takes approximately 3–7 business days, depending on the delivery location, courier service, and other logistical factors.
These timelines are estimates and are not guaranteed delivery dates.
Remote locations, adverse weather, transport disruptions, public holidays, courier delays, or other circumstances beyond our reasonable control may affect delivery times.
4. Shipping Charges
Applicable shipping charges, if any, will be displayed at checkout before the customer completes the order.
Shipping charges may vary depending on the delivery address, order value, shipment weight, or other applicable factors.
Any free-shipping offers will be subject to the conditions specified in the relevant offer.
5. Order Tracking
Where tracking facilities are available, customers will receive tracking information after their order has been dispatched.
Customers can use the tracking details provided to check the status of their shipment through the relevant courier service.
Tracking updates may take some time to appear after dispatch.
6. Accurate Delivery Information
Customers are responsible for providing a complete and accurate delivery address, PIN code, recipient name, and contact number when placing an order.
MILITIA will not be responsible for delivery delays caused by incorrect or incomplete information supplied by the customer, to the extent permitted by applicable law.
If an address correction is required after dispatch, customers should contact our support team as soon as possible. Changes may not be possible once the shipment is in transit.
7. Delayed, Lost, or Undelivered Shipments
If an order has not arrived within the estimated delivery period, customers should contact MILITIA through the support details listed on our website.
We will make reasonable efforts to coordinate with the courier service and investigate the shipment.
If a shipment is confirmed lost or cannot be delivered, MILITIA will work with the customer to arrange an appropriate resolution, including replacement or refund where applicable under our policies and applicable law.
8. Damaged or Incorrect Products
Customers are advised to inspect their order upon delivery.
If a product arrives damaged, defective, or different from the product ordered, please contact our support team within 5 days of delivery and provide the order number along with clear photographs or videos of the issue, where available.
Eligible claims will be reviewed and resolved in accordance with our Return, Refund & Exchange Policy and applicable law.
Please retain the product and its original packaging until the matter has been resolved.
9. Delivery Attempts and Returned Shipments
Courier partners may make delivery attempts according to their procedures.
If delivery fails because the recipient is unavailable, the address is incorrect, or the shipment is refused, the courier may return the parcel to MILITIA.
Where permitted by law, any additional shipping or reshipping charges arising from customer-provided incorrect information or repeated failed delivery attempts may be communicated to the customer before reshipment.
If a prepaid order is returned to us and cannot be delivered, we will contact the customer to determine the appropriate next steps in accordance with applicable law.
10. Cash on Delivery
Cash on Delivery (COD) is available only where offered at checkout and supported for the customer's location.
Customers selecting COD must pay the amount due at the time of delivery using the payment method accepted by the courier.
COD availability, order limits, and other conditions may vary by location and may be displayed at checkout.
11. Force Majeure and Unforeseen Circumstances
Delivery may be affected by events beyond our reasonable control, including natural disasters, extreme weather, strikes, transport disruptions, government restrictions, or other unforeseen circumstances.
In such situations, we will make reasonable efforts to keep customers informed and facilitate delivery as soon as practicable.
12. Contact Us
For shipping, tracking, or delivery-related enquiries, please contact MILITIA using the customer support details published on our website.
Business Name: MILITIA
Website: https://militiazone.in
Please provide your order number and registered contact details when contacting us about a shipment.
MILITIA reserves the right to update this Shipping Policy from time to time, subject to applicable law. Nothing in this policy excludes or restricts any statutory rights available to customers.