Refund policy
Refund and Return Policy
Effective Date: 27 October 2026
At MILITIA (militiazone.in), we aim to provide our customers with quality products and a satisfactory shopping experience. Please read our Refund and Return Policy carefully before placing an order.
1. Return Eligibility
Customers may request a return for an eligible product if it is damaged, defective, incorrect, or otherwise qualifies for a return under our applicable policies.
To be eligible for a return, the product must:
- Be unused, unworn, unwashed, and in proper condition.
- Be returned with its original tags, packaging, accessories, and other items supplied with the product, wherever applicable.
- Be free from damage, stains, alterations, or signs of use caused after delivery.
- Be accompanied by the order number or proof of purchase.
Products that do not meet these conditions may not qualify for a return, subject to applicable consumer protection laws.
2. Return Request Process
To initiate a return, customers must contact our customer support team at the contact details provided on militiazone.in, mentioning their order number and the reason for the return.
Customers should obtain return instructions and confirmation from our team before shipping the product back.
MILITIA reserves the right to inspect returned products before approving a refund, subject to applicable law.
3. Product Inspection and Refund Approval
Refunds will be processed only after MILITIA has received the returned product and completed its inspection.
The returned product must be received in proper condition and must satisfy the return eligibility requirements stated in this policy.
If the returned product is found to be used, damaged, incomplete, altered, or otherwise not in acceptable return condition, the refund may be declined, subject to applicable consumer protection laws.
Customers will be informed of the outcome of the inspection and the status of their refund request.
4. Refund Processing Time
Once the returned product has been received, inspected, and approved for a refund, the refund will be initiated to the original payment method or through another mutually agreed method, as applicable.
The time taken for the refunded amount to appear in the customer's account may depend on the payment provider or bank.
MILITIA will make reasonable efforts to process approved refunds promptly.
5. Shipping and Return Charges
Return shipping costs and any applicable charges will be handled in accordance with the return reason, the terms communicated at the time of purchase, and applicable law.
Where a return is due to a defective, damaged, or incorrect product supplied by MILITIA, the applicable return shipping costs will be handled in accordance with our legal obligations.
For other eligible returns, customers may be responsible for return shipping costs where permitted and communicated in advance.
6. Exchanges
Exchange requests are subject to product availability and approval under our applicable return policy. Customers must contact our support team before sending a product for exchange.
Any replacement or exchange will be arranged after the returned product has been received and inspected, where applicable.
7. Order Cancellations
Order cancellation requests must be submitted as soon as possible. Cancellation may not be possible once an order has been dispatched.
If a prepaid order is successfully cancelled before dispatch, the eligible refund will be processed in accordance with applicable law and the payment provider's procedures.
8. Products Not Eligible for Return
Products may be excluded from return where permitted by law and where the exclusion has been communicated to the customer. This may include customized or made-to-order products, personalized items, or products that cannot be returned for hygiene or other legally recognized reasons.
Nothing in this policy limits any rights customers may have under applicable consumer protection laws.
9. Contact Us
For return or refund assistance, please contact MILITIA through the customer support details listed on our website:
Website: https://militiazone.in
Please include your order number and relevant product details in all return or refund enquiries.
MILITIA reserves the right to update this policy from time to time, subject to applicable law. The policy applicable to an order will be interpreted consistently with the customer's statutory rights and the terms communicated at the time of purchase.